Terms & Conditions
Please read the below mentioned policies carefully before finishing your booking with us.
Cancellation policy
Cancellation of any expedition/trek/tour must be notified immediately in writing. The cancellation process will be initiated only after receiving a cancellation mail from your end.
For any cancellation requested 40 days prior to the first day of any expedition/trek/tour, full amount will be refunded with 10% of the amount deducted as processing fee.
For any cancellation requested between 40 to 30 days prior to the first day of expedition/trek/tour, only 50% of the amount will be refunded without any processing fee deduction.
If cancellation is requested 30 days prior to the first day of expedition/trek/tour, there will be no refund.
The rates/fees for the trek once decided will remain the same; however if the group size is trimmed from the client end, the rates/fees may vary.
In case of any untoward situation like natural disaster, national emergency, terrorist activity, adverse weather conditions or any other unforeseen situations, refund may or may not be entertained which will solely be upon Cliffhangers India to decide.
However there will be no cash refund. The clients will get the voucher which they can redeem anytime for another trek/trip of their own choice organised by Cliffhangers India.
Medical Fitness
Please get a recommendation from a registered medical officer/institute; getting a medical certificate is a must before embarking on any expedition/trekking. If you suffer from a severe lung/heart/muscle disorders or any disease that can turn fatal, you are advised not to take any expedition/trekking with us.
In case you lack the required fitness, or are suffering from diseases that have potential of becoming fatal in the mountains/ high altitude, Cliffhangers reserves the right to bar your participation from any expedition/trekking without any refund/compensation.
Travel Insurance
You are advised to have a travel insurance cover. Our prices/fees don’t cover insurance or any other travel cover. Your travel insurance must cover accidents, injury, illness, and death medical expenses including any related to pre-existing medical conditions, emergency repatriation including helicopter rescue and air ambulance where applicable and personal liability.
Promotional Material
Cliffhangers India reserves the right to take photographs/videos of participants and use them for any marketing/promotional activity. Any objection should be sent in written before the commencement of any expedition/trek with us.
Identity Proof
Please carry a valid Identity Proof. A valid passport and visa for all the tourists from outside India, and for Indians a valid identity proof preferably Aadhaar Card.
Environment Consciousness
Please keep the environment cleanliness strictly into consideration. Any behaviour/activity that is averse/harmful to environment conservation is strictly prohibited.
You are recommended to avoid carrying any non-biodegradable items during the expedition/trek/tour; in case it’s a medical or other necessity, please dispose them off properly (dustbins) after the expedition/trek is over.
Cutting a tree/plant, killing/injuring any animal, polluting water bodies/glaciers will prompt a legal action. Please refrain yourself from harming any plant/animal or water body.